William James, the father of American psychology famously wrote:
"Do everyday something you would rather not, so that when the hour of darkness comes, it will not find you unprepared"
While I put the quote in more modern language than James did, the intent and sentiment is the same. Over the past 13+ years of my home care sales consulting career I have coached and implored agency reps to do the things they naturally avoided, knowing a day would come when they would no longer be able to avoid them. I've taught and mentored reps and agencies to sell their agency's capabilities more professionally and to stop the focus solely on "relationship building".
That day has arrived.
Below is a newsletter excerpt from Elizabeth Hogue, Esq. Elizabeth has spent her entire professional career in the home care industry and is on the leading edge of regulatory changes, reform, and legal challenges. Here's what she said....
The Centers for Medicare and Medicaid Services (CMS) has issued new Conditions of Participation (COPs) for hospitals and home health agencies. These new rules are effective on November 29, 2019. New COPs for hospitals are applicable to acute care hospitals, long-term care hospitals (LTCHs), inpatient rehabilitation facilities (IRFs), inpatient psychiatric facilities, children's hospitals, cancer hospitals, and critical access hospitals (CAHs).
These new COPs generally require the discharge planning process to include:
Transfer and referrals of patients along with necessary medical information at the time of discharge to appropriate PAC services providers and suppliers, facilities, and agencies and to other patient s